Confident, Calm & In Control: Emergency Triage Skills for Veterinary Support Staff

Be the calm in the chaos. Gain the knowledge, skills, and confidence to handle emergencies with professionalism and clarity.

As a veterinary receptionist, VCA, or SVN, you are often the first voice a worried pet owner hears—and that first impression can make all the difference.

This accredited online CPD course is designed to empower you with the tools, understanding, and confidence to manage emergencies effectively, whether over the phone or in the clinic.

What You’ll Learn:

• How to triage calls and walk-ins safely and confidently
• What to say and do in high-pressure situations
• How to ensure RCVS-compliant communication
• The essential clinical and customer service knowledge to support both your team and your clients
• Why your role is so vital—and how to own it with pride

You'll Also Receive:

• A comprehensive 51-page course workbook
• Telephone triage cheat sheet
• Seasonal poisons booklet (dogs, cats & rabbits)
• Dog & cat anatomy and skeletal handouts
• Veterinary terminology worksheets

Course Features:

• 7 Hours CPD with a certificate on completion
• Bite-sized video content, perfect for busy schedules
• On-demand learning with lifetime access
• No deadlines, no pressure – learn your way
• 25% off with code: WELCOME25

At Innovet, we know that veterinary support staff are the glue that holds the practice together. This course empowers you to feel confident in your role and prepared to support your team, clients, and yourself when it matters most.

Start building your emergency response skills today – because your role isn’t just important, it’s essential.

 Join now and get 25% off with code WELCOME25