Back by popular demand - Live Virtual Workshops

You and your teams are invited to join us for our Virtual LIVE Pet Loss Support Training Workshop.

In today’s fast-paced and ever-changing world, veterinary teams are navigating unprecedented challenges. Working virtually and often distanced from clients means that delivering exceptional customer service is more important than ever. Going the extra mile can truly make a difference for pet owners and your practice.

Pet loss is a deeply emotional experience, and with the ongoing cost-of-living crisis, many owners are facing this struggle in difficult circumstances. Providing effective support can significantly impact client retention and overall practice well-being.

Join us for an engaging and essential 5-hour CPD training workshop, available on multiple dates. This workshop will provide you and your team with a fresh perspective on pet loss and grief in today's landscape. We’ll equip you with practical tools and techniques to confidently support your clients through tough times, covering vital topics like quality of life, euthanasia, and self-care. Let’s enhance your practice’s ability to provide compassionate care when it matters most.

The sessions will also provide excellent networking and knowledge-sharing opportunities through an invaluable Q&A session and case study discussion.

Overview and content

Pet bereavement and grief

In this interesting and useful training course, we will explore an understanding of the impact of pet loss on individuals and how this is perceived by society. Responses to grief and an overview of the grief cycle, including the stages of grief, in addition to the types of grief commonly experienced by pet owners.

Supporting your clients and how this affects client retention

Discussion of appropriate approaches to supportive communication with clients, and the challenges you may face as an individual and as a practice.

Quality of life discussions

Sensitive discussions and how to manage these to best support your clients.

Supporting clients through pet euthanasia

Guidance and the opportunity to share ideas on best practice during end-of-life, pre, during and post-euthanasia.

Importance of self-care

This will focus on the importance of emotional resilience, the negative impacts of compassion fatigue and burnout, and how to look after yourself and one another within the practice.

The course will provide opportunities to develop ideas and emotional support skills through case studies and discussions. On completion, a 5 hour CPD certificate will be awarded.

2 hours online and 3 hours in a virtual classroom.

See the attached (5min) video with feedback on the impact our training can have across your whole team.

https://vimeo.com/387644864